© PartnerRoom 2025

Terms And Conditions

Privacy Policy

Terms And Conditions

Terms & Conditions

Date

Version

Description

24th October 2018

Version 2.7

Revision of this Document

19th August 2019

Version 2.8

Revision of this Document

1st May 2020

Version 2.9

Revision of this Document

2nd February 2021

Version 3.0

Revision of this Document

2nd August 2021

Version 3.1

Revision of this Document

30th May 2024

Version 3.3

Revision of this Document

30th June 2025

Version 4.0

Revision of this Document

 

Affiliate Terms & Conditions

Immense Group Affiliates Program is owned and operated by Panda Media N.V. having its registered office situated at Schottegatweg Oost 29 D, P.O. Box 423, Curaçao.

By registering for the Affiliate Program, and / or by accessing and utilising any of our marketing tools or accepting any reward, bonus or commission, whether contained in the Affiliate Agreement or elsewhere as a part of our Affiliate Program, you will be deemed to have read, understood and agreed to the Affiliate Agreement.

The terms and conditions have been amended as of 20th June 2025 and will apply to any unbilled amounts, for the avoidance of doubt, these amended terms and conditions will take effect from the first day of any unbilled calendar month (“Effective Date“) and by continuing with the Affiliate Program past this date you agree to be bound by this Affiliate Agreement as from the Effective Date, IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, THEN IT IS YOUR RESPONSIBILITY TO TERMINATE IN ACCORDANCE WITH CLAUSE 8 BELOW. IF YOU DO NOT TERMINATE YOUR AFFILIATE AGREEMENT THEN THESE TERMS AND CONDITIONS WILL BE BINDING ON YOU.

These Affiliate Terms and Conditions apply to, and are binding upon You, if You participate at the Immense Group Affiliates Program.

Any references to “You” or “Your” shall be interpreted as references to you as an Affiliate together with any websites owned or operated by any Second-tier Affiliate, whereas any references to “Us”, “We” or “Our” shall be interpreted as references to Immense Group.

 

1.  Definitions

In this Agreement, capitalized terms shall have the following meaning, unless the context otherwise requires:

  • “Affiliate” means You, being the natural or legal person participating in the Immense Group Affiliates Program;
  • “Affiliate Account” means Your approved personal account that is created for You as an Affiliate of the Website, and which is accessible by Logging in on https://dashboard.partnerroom.com/account/login using Your login details;
  • “Affiliate Agreement” means all the terms governing the relationship between You and Us, and include (i) the Affiliate Terms and Conditions, ii) any appendixes to this Affiliate Terms and Conditions, (iii) any separate supplementary agreements You and Us may enter into, including any insertion orders, (iv) the Immense Group Affiliate Privacy Policy, (v) any further agreements, notices, understandings, or rules, or guidelines which may be applicable to you from time-to-time at Our discretion;
  • “Affiliate Customer” means any person that registers with Us after clicking on the Approved Marketing Material, excluding any person that already exists in the Immense Group or that has previously closed a customer account and opened a new one through the Affiliate. A customer will be linked to the last Affiliate who referred the customer to Us based on the Affiliate tracking.
  • “Affiliate Property” means any Affiliate Website, email, SMS, direct mail, social media pages, or any other means used by the Affiliate to market the Website in a lawful manner.
  • “Affiliate Tracker” means a unique tracking link created on your account exclusively for the Affiliate, through which We will track the volume of the Affiliate Customer directed to our Website by the Affiliate.
  • “Affiliate Website” means Your website(s) and any other websites operated by You together with any websites owned or operated by any Second-tier Affiliate; email, SMS, direct mail, social media pages, or any other means used by the Affiliate to market the Website in a lawful manner.

·      “Application Form” means the electronic form available at:  https://dashboard.partnerroom.com/account/register “Approved Marketing Material” is any and all marketing material provided by Us to Affiliate for the purposes of this Affiliate Agreement, included, but not limited, text links (including Second-tier Affiliate), banners and other general advertising material expect for Italy, for which, should You publish or direct any marketing material or Affiliate Property, it shall refer to any and all marketing informative material provided by Us to Affiliate for the purposes of this Affiliate Agreement, included, but not limited, text links (including Second-tier Affiliate), banners and other general informative material ;

  • “Bonuses” shall mean any so-called “free spins”, “money back”, vouchers, rebates, discounts and/or similar that the Customer can utilise as payment for stakes.
  • Casino Operational Costs means the expenses incurred by a casino operator in running and maintaining the casino business, which directly impact the affiliate marketing model. These costs include salaries, wages, maintenance, gaming supplies, software and licensing fees, payment processing fees, marketing expenses (including affiliate commissions), server hosting, cybersecurity, compliance costs, administrative expenses, and bonuses or promotions offered to players
  • “Commission/s” means any commission paid by Us to you as an Affiliate as agreed under the Affiliate Agreement;
  • “Confidential Information” means any and all information of a commercial value, considered essential for You and Us, such as, but not limited to technology, market and business information, financial reports, know-how, trade secrets, products, processes, business strategies, information concerning research, databases, the Customer lists, prospect and Customer data, supplier lists, marketing plans, product development, manner of operation or financial condition or prospects.
  • “Customer Account” shall mean Immense Group player account held by the Customers on the Websites;
  • “Customers” or “Players” means any customer/player registered on the Websites, whether sourced by an Affiliate or not;
  • “Database” means any information stored about Affiliates and Affiliate Customers, containing any proprietary Affiliates Customers’ data for the purposes of this Affiliate Agreement, including, but not limited, to Personal Data and contact information, and excluding all other databases, as it stands as of the date of this Agreement, and as it stands until the date of termination of this Agreement. Database is an asset of a financial value belonging to Us and represent a substantial investment made by Us.
  • “Excluded Territories” means any country, jurisdiction or territory included in the list of countries, as updated by Us from time to time at our Websites which Include:

o    https://www.videoslots.com/terms-and-conditions/mga-games-specific/=

o   https://www.videoslots.com/terms-and-conditions/sga-svenska-regler-och-villkor/=

o   https://www.videoslots.com/terms-and-conditions/ukgc-terms-and-conditions/

o   https://www.videoslots.com/terms-and-conditions/agco-ontario-terms-and-condition/

o   https://www.videoslots.es/terms-and-conditions/terminos-y-condiciones-de-espana/

o   https://www.mrvegas.com/terms-and-conditions/ukgc-terms-and-conditions/

o   https://www.mrvegas.com/terms-and-conditions/sga-svenska-regler-och-villkor/

o   https://www.mrvegas.com/terms-and-conditions/mga-games-specific/

o   https://www.mrvegas.com/terms-and-conditions/sport-specific-betting-rules/

o   https://www.kungaslottet.se/terms-and-conditions/sga-svenska-regler-och-villkor/

o   https://www.megariches.com/terms-and-conditions/ukgc-terms-and-conditions/

o   https://www.megariches.com/sv/terms-and-conditions/sga-svenska-regler-och-villkor/

 

  • “Fraud Costs” means any costs incurred by Us as a result of fraudulent activity;
  • “GDPR” means the General Data Protection Regulation (EU) 2016/679;
  • Gross Bingo Revenue means the aggregate value of all the wagers placed by Immense Group Customers on the bingo section of any Websites
  • The Poolx revenue is the aggregate value of all the wagers placed by Immense Group Customers on the pool betting section of any Websites
  • Gross Sportsbook revenue means the aggregate value of all the wagers placed by Immense Group Customers on the sportsbook section of any Websites
  • “Gross Product Revenue” means either Gross Casino Revenue, Gross PoolX Revenue or Gross Sportsbook Revenue, depending on which product the Affiliate Customer has bet or wagered on
  • “Intellectual Property” means any rights in computer software (including source codes), databases, know-how, design, copyright, trademarks, logos, service marks, domain names, brands, business names and/or all other rights of whatever nature whether registered or unregistered subsisting anywhere in the world, whether now known or created in the future;
  • “Leads” means a natural person or a legal entity that has been referred to Us via Approved Marketing Materials;
  • “Money Players” means Affiliate Customers becoming Immense Group Customers that are actively depositing and playing with real money on their Customer Account;
  • “Products” means any gaming products offered and provided on Our Website;
  • “Product Operational Costs” means any operational costs incurred by Us
  • “Second-tier Affiliate” means a sub-affiliate that is introduced, engaged or used by, or as a result of arrangements made by You (pursuant to a written agreement, arrangement or otherwise) to market Our Products.
  • “Spam” means any irrelevant or unsolicited communications which are sent over the internet, whether or not these are sent for the purposes of this Affiliate Agreement;
  • “Parties” means Us and the Affiliate (each a “Party”).
  • “Personal Data” means any information relating to any person, whether individual or legal that is or may be identified from time to time (directly or indirectly). It includes without limitation any and all information in relation to Affiliate Customers and/or Affiliates
  • “Platform” means the technical tool belonging to Us to record, register and monitor the Affiliate’s activities, business and the activities between Us and the Affiliate Customer.
  • PoolX Operational Costs means (incl. paid loyalty), regulator taxes, bank fees and chargebacks.
  • “Term” means the period from the date the Affiliate accepts the terms of this Affiliate Agreement until termination of this Affiliate Agreement as per term and conditions outlined in Section 5.
  • “Immense Group Affiliate Program” means the Affiliate program operated by Immense Group, pursuant to which the Affiliate together with any Second- tier Affiliate provides marketing services for Immense Group in return for a commission in accordance with the terms of the Affiliate Agreement;
  • “Immense Group Affiliate Privacy Policy” means the privacy policy applicable to You, if You are a natural person, as data subject under the Immense Group Affiliate Program, and which may be accessed here; 
  • “Immense Group Customer” means any person that has opened a new account with Us; has not previously opened an account with Us; has had their  account registration details adequately validated and approved by Us, including (without limitation) that such individual is confirmed to be 18 years of age or above; places stakes, or plays, (as applicable) with deposited money on the Website via the Affiliate’s Tracker(s); and is qualified and authorised to access and use the Website in accordance with the terms and conditions of use of the Website and complies with all applicable laws, rules and regulations.
  • “Immense Group Websites” means any of the following: www.videoslots.com; www.megariches.com; www.dbet.com; www.kungaslottet.se; www.mrvegas.com;Videoslots.es ; videoslots.ca ; mrvegas.ca

 

1. Application for Immense Group Affiliate’s Program

1.1   To become an Affiliate with Us You need complete our Application Form and provide Us with the required information concerning Yourself and Your website.

1.2    It is your sole obligation to ensure that any information you provide us with when registering with the Affiliate Program is compete, true, accurate and that such information is kept up to date at all times.

1.3   We may request additional information to assess your application.

1.4   We will, at our sole discretion determine whether to accept an Affiliate Application and our decision is final and not subject to any right of appeal. 

1.5   You should note that the reasons why we may reject your application (or subsequently terminate your participation in Our Affiliate Program)  may include, but are not limited to circumstances where: (i) Your proposed marketing provision of services’ methods or Affiliate website(s) are unsuitable for any reason; or (ii) Your Affiliate website(s) includes any content which is unlawful or breaches any rules in any jurisdiction in which You publish or direct any marketing material or Affiliate Property, including on advertising; or (iii) Your Affiliate website(s) includes words or images which are considered harmful, or offensive or exploits the susceptibilities of vulnerable people, children and young people or promotes addiction; or (iv) Your Affiliate website(s) are designed to distribute or promote any spyware, adware, trojans, viruses, worms, spybots, keyloggers or any other form of malware; or (v) Your Affiliate website(s) appeal to children or young people under the age of 18; or (vi) We are unable to verify your identity if You are an individual or the identity of your company if You apply as a corporation.

1.6. When you complete the registration form, and submit the request, accepting our T&Cs, you will receive an automated email with the information required in order for us to accept your application.

When we accept your application to join our affiliate program, you will receive another response indicating the next steps, and the contact email of our Head of Affiliates. You account will then be assigned to an Affiliate Manager in the team.

In order to start tracking your promotions, you will be requested to obtain a tracking link from your account. (Details on how this can be done will be provided by the account manager).

1.7 In the circumstances when you would like to engage 2nd tier affiliates, please contact your affiliate manager. We will not accept Tier 2 or sub affiliates unless we are informed. The sub affiliate would need to create a separate affiliate account. Your account manager will then set up the sub affiliation commission according to the agreement with the Master affiliate.

1.8          If the Affiliate is granted by Us the possibility to use the Platform in order to market about Us, the Affiliate guarantees not to communicate to any third party its username, password, key or any other identifiers enabling access to the Platform; enable any third party to access the Platform in any way; provide any feed from the Platform to any third party.

1.9          You will be solely responsible for the development, operation, and maintenance of Your Affiliate Website(s) and/or marketing methods and activities and for all materials that appear on Your Affiliate Website(s) and/or distributed via Your marketing methods and activities. For example, You will be solely responsible for ensuring, amongst other things, that materials posted on Your Affiliate Website(s) are not libellous or otherwise illegal. In the case of Approved Marketing Material You are required to ensure that all news, offers and promotions in relation to Immense Group are current and up to date.

1.10       Affiliates must, and should procure that all Second-tier Affiliates, conduct themselves as if they were bound by the same Licence Conditions and subject to the same codes of practice as Immense Group including but not limited to the UK Gambling Commissions Licence conditions, Swedish Gambling Act (2018:1138), as well as any other laws, codes of practice as amended from time to time in the relevant jurisdictions. 

1.11       Neither You nor your relatives are eligible to become Affiliate Customer, Immense Group Customer, Leads or Money Players under any of your commission plans and should You or they do so You will not be eligible to receive the relevant commission. For this purpose, the term "Relative/s" shall mean any of the following: spouse, partner, parent, child, or sibling. The number of Leads per individual household computer is strictly limited to one. Our measurements and calculations in relation to the number of Money Players and the relevant Gross Revenue figures shall be the sole and authoritative tool and shall not be open to review or appeal. We shall make the number of your Money Players and the relevant Gross Revenue figures available to You through the Affiliate information site that is located here. To permit accurate tracking, reporting, and commission accrual, You must ensure that the Links between your Affiliate Website(s) and the Sites are properly formatted throughout the term of this Agreement.

1.12       We grant the Affiliate a non-exclusive right to display the Approved Marketing Material on the Affiliate Website as set out in this Affiliate Agreement and in accordance with the Our Affiliate Marketing Guidelines as may be provided to the Affiliate from time to time. Kindly note that said right can vary from Jurisdiction to Jurisdiction in accordance with the local laws and requirements.

 

 

2. The Affiliate’s Rights and Obligations 2.1. General

 

2.1.1.      Your right to take part in Our Affiliate Program by marketing and promoting Our Sites as described in Clause 3.1 above is always subject to the obligations set out in this Clause 2.

2.1.2.      Your breach or failure to perform or observe any of them will entitle us to terminate your membership of Our AffiliateProgram immediately on written notice to you and without any liability to you or, in our sole discretion, we may require you to remedy your breach or failure pending which we may suspend your rights under these Terms and withhold indefinitely any Commission due to you:

2.1.3.      During the Terms of the Affiliate Agreement, You warrant and undertake that:

a)        You shall not alter any of the Approved Marketing Materials or make use of other marketing materials without Our prior written consent. Should You be in any doubt, please contact Us before publication; and

b)        All Approved Marketing Material must be kept current, and You shall utilise newly Approved Marketing Material forthwith after it is made available to You by Us.  You acknowledge and agree that we may, at any time, impose special rules relating to marketing via emails, SMS, or direct mail, which may include the imposition of additional terms, provided that SMS or Direct email campaigns can only take place following the granting of explicit permission by Us; and

c)        You shall not attempt to intercept or redirect (including, without limitation to user-installed software) traffic from or on any other website that participates in the Affiliate Program; and

d)        You shall not take any action that could reasonably cause any confusion as to Our relationship with You, or as to Immense Group Websites on which any transactions are occurring; and

e)        You shall not post or serve any Approved Marketing Material on any website not owned by the Affiliate using framing techniques including but not limited to pop-up/pop-under windows, or assist, authorise or encourage any third party to take any such action without the Our prior written consent; and

f)           You shall not use any spyware, adware, malware, robots, AI tools or software, forced clicks, automatic openings, automatic cookie dropping, or cookie stuffing on your Affiliate Website; and You shall not post or serve any advertisements or content promoting Our Approved Marketing Material or Immense Group Websites in the Excluded Territories; and

g)         You shall not, either directly or indirectly, be a party to the generation, processing, dissemination or the like of Spam. Without prejudice to Clause 2.x below, You acknowledge and agree that any form of Spam whatsoever will result in your Affiliate Account being placed under review immediately and any commissions due to You will be withheld pending an investigation. If We incur any expenses and/ or damages in dealing with such Spam generated mail, including being blocked by third party Internet Service Providers, these same expenses and/ or damages will be deducted from Your Affiliate Account. If this occurs, the amount of such expenses and/ or damages will be deemed fair, final and acceptable to You. Should these expenses and/ or damages not be covered by funds in Your Affiliate Account, we have the right to investigate alternative means for obtaining payment from You. Should Your Affiliate Account not be active, nor be generating profit through commission payments, We shall have the right to demand payment directly from You.

 

2.1.4.      Breach of this clause 2.1 may result in termination of your Affiliate account and Immense Group retains the right to withhold any monies due to you.

  • In the event that You are a legal person, the person submitting the application has the full right, power and authority to enter into this Agreement on behalf of such entity; and the execution of this Agreement by such person, and the performance by You of Your obligations and duties hereunder, do not and will not violate any agreement to which You are a party or by which You are otherwise bound;

 

2.2.  Anti Bribery, money laundering, counter terrorism financing and due diligence

 2.2.1          You agree, upon our request, to submit to us copies of any personal documentation (for example, a copy of your passport or other government issued identification) or (if you are a company) such corporate documents as we may specify) in order for us to complete our customer and business due diligence obligations in accordance with applicable laws, such as counter-terrorism, anti-money laundering laws and regulations, in force from time to time.

 

2.2.2          In performing your obligations under this Affiliate Agreement, You warrant that You will comply with all applicable rules, laws, and regulations, including all applicable anti-corruption, anti-money laundering and bribery rules, laws and regulations, including those governing the providing of incentives, inducements, kickbacks, gratuities or bribes under (without limitation)

   2.3. Responsibility for Your Affiliate Website(s) and/or Marketing Methods and Activities

2.3.1 The You acknowledge that We hold a gambling licence in multiple jurisdicitons and are subject to such jurisdicitons’ local laws and regulations that relate to gambling and specifically marketing provision of services related to gambling.

2.3.2  The Affiliate acknowledges that it will respect the above objectives and agrees that it will act at all times in a manner that is consistent with these objectives during the Term of this Affiliate Agreement.

2.3.3. The Affiliate acknowledges that promoting the Approved Marketing Material is subject to legal restrictions in some countries and may even be prohibited. Such restrictions may vary from time to time. The Affiliate shall not enter into this Affiliate Agreement if it targets any markets where gambling is illegal or where the promotion, marketing or advertising of gambling is illegal. The Affiliate shall be exclusively liable for such actions and shall hold Us harmless and shall fully indemnify Us for any liability incurred by Us if it doesn’t comply with the provision above.

2.3.4 We will register the Affiliate Customers and will track their gaming activity. We reserve the right to refuse any Affiliate Customer (or to close their accounts at any time) if necessary, to comply with any legal obligations, or with any requirements that they themselves may periodically establish.

 

2.3.5. You  shall not purchase or register keywords, search terms or other identifiers for use in any search engine, portal, sponsored advertising service or other search or referral service which are identical or similar to any of the Immense Group trademarks or Intellectual Property belonging to Us, or variations thereof in the “domain name”, (i.e. after any prefixes but before the top level domain suffix), or include metatags on the Affiliate Website which are identical or similar to any of Immense Group  trademarks. The Affiliate shall not create pages falsely representing any Immense Group trademark in any social media channels (including, but not limited to, Facebook, Google +, Twitter etc.).

2.3.6. The Affiliate represents, warrants and undertakes that the Affiliate Website shall not contain, or link to, any material which is defamatory, pornographic, unlawful, harmful, threatening, obscene, harassing, or racially, ethnically, or otherwise objectionable or discriminatory, violent, politically sensitive or otherwise controversial or in breach of any third-party rights (including but not limited to IP infringing websites).

 

2.4.  Good Faith / Ethical Conduct

2.1.1.      You will not knowingly benefit from known or suspected traffic not generated in good faith, or via Spam, whether or not it actually causes damage to Us (“Bad Traffic”).

2.1.2.      Bad Traffic may include but is not limited to circumstance where any traffic, leads, clicks, or conversions generated through fraudulent, deceptive, or unethical means, including but not limited to the use of bots, automated scripts, cookie stuffing, traffic laundering, fake or stolen credentials, or any other method intended to artificially inflate affiliate commissions or misrepresent genuine user engagement.

2.1.3.      Bad Traffic shall result in Us retaining commissions and Our decision in this regard will be final and no correspondence or negotiations of any sort will be entered or entertained. We reserve the right to retain all amounts due to You, either current or future, under this Affiliate Agreement if we have reasonable cause to believe that such traffic has been caused with your knowledge. Even if You have not knowingly generated such traffic, we reserve the right to withhold referral fees with respect to such traffic.

 

2.5 Fraud

2.5.1 Any conduct by You or any Second-tier Affiliate that Immense Group in its sole discretion determines to be fraudulent conduct which includes, but is not limited to: 

  • A chargeback executed by a Player.
  • Bonus abuse by Player or group of Players.
  • Encouragement by You (or third party) to a Player to abuse Our bonus offers.
  • Collusion or attempt of collusion on the part of the referred player with any other player or players.
  • Offering or providing unauthorised incentives (financial or otherwise) by You or any third party to Players to encourage them to sign up.

2.5.2 We have and reserve the right to pass on any Fraud Costs to Your Affiliate Account and/or terminate this Affiliate Agreement at our discretion.

 

2.6          Restrictions

2.6.1. You are not permitted more than one Immense Group Affiliate Account.2.6.2. You shall not earn Commission on the net win of any Second-tier Affiliate if, in the case that You are a legal entity, they are Your employee, director, shareholder or agent or, in the case that You are a natural person, they are Your employee, agent or direct family member.

2.6.3. You shall not earn Commission on the net win on Your own Customer Account nor on the Customer Account/s of Your employees or family members.

2.6.4.4 You or any of Your associated employees shall not sign up as Immense Group Customer.

2.6.5 It is forbidden to offer cashback to your players. Immense Group Affiliate program will not honour any commissions for any registrations or depositors that are generated by cashback or incentivized traffic.

2.6.6 You and/or any Second-tier Affiliate shall not send any direct marketing messages including e-mails, direct mail (post), telephone calls or SMS’s on behalf of Us to anyone in the United Kingdom, Denmark, and Sweden.

2.6.7 Breach of this clause (2.6.6) may result in termination of your Affiliate Account and Immense Group retains the right to withhold any monies due to you.

 

3.                    Immense Group: Our Rights and Obligations

3.1. General

3.1.1. In order to track Affiliate’s Customers gaming activity, you will need to take a unique tracking link under the Market Place section in your account. User manual and Walk through video will be provided to support you in taking the correct tracking link. It is Your sole responsibility to ensure that the tracking links You use are in the correct syntax.

We cannot track players referred by You if the links You use are incorrect, so it is vital that You make sure to copy the code exactly as presented in the Immense Group Affiliate Platform.

3.1.1.      We will not be liable to pay Commission on any Affiliate’s Customer who are not tracked due to modified tracking codes or broken links.

3.1.2.      We will generate a periodic report based on the tracking activity pursuant to this Clause 3 and We will provide You with remote online access to generated reports of the Affiliate’s Customer activity and the Commission attracted by that activity3.1.2. The style, form, content and frequency of generated reports may, at our discretion, vary from time to time.

3.1.3.      Subject to your continuous compliance with this Affiliate Agreement and based on the revenue generated through the promotion of Our products and services and by players referred by You, We will facilitate payment of agreed Commissions. We reserve the right to change payment options and payment terms at any time and for any reason.

3.2.  Commission Plan

3.2.1.      4.2.1 4.3.1 Immense Group offers You the opportunity to earn commission via a Revenue Share Plan (“RSP”). You can read more about this plan below and the pay-out tiers. We are also open to discussing the possibility of any bespoke commission plans with You. If You wish to discuss these with us directly, please contact affiliates@immensegroup.com

3.2.2.      The RSP is calculated based on the total Gross Product Revenue generated by the individual players you refer (i.e., Affiliate Customers) which become Immense Group’s Customers minus any Operational Costs incurred by Us:

Total individual Affiliate Gross Product Revenue – Product Operational Costs = Commission payable

The Commission shall depend on the Please see the table below for a breakdown of how this works:

Number of new players per calendar month

Default Revenue Share for active money players on Casino

Default Revenue Share for active money players on Sportsbook

Default Revenue Share for active money players on Poolx

 

1-5

25%

15%

15%

6-10

30%

20%

15%

11-20

35%

25%

20%

21-40

40%

30%

20%

41+

45%

35%

25%

The applicable commission plan, which in these cases is CPA (Cost Per Acquisition) is determined by the product on which the Affiliate Customer places their first wager or bet. For example, if an Affiliate Customer was referred via your Sportsbook site but their first wager is on Casino, the commission for that Affiliate Customer will be assigned to the Casino commission plan, even if such Affiliate Customer subsequently places bets or wagers on any other product.

Any disputes concerning the received commission must be raised within six (6) months from the date when the commission was generated.

Revenue generated through Battle of Slots does not form part of the revenue share calculation and is therefore not part of the Affiliate earning program.

Payments are settled every month, always one month in arrears.

We do not enforce negative carryover from previous month.

The minimum commission pay-out that can be made to Your Affiliate Account is €150. In the case that your commission for the month is lower than €150, the amount shall be carried forward to the next month.

If you are deemed in breach of your obligations under Section 3 above then, subject to you proving to our satisfaction that you were not in breach, Immense Group has the right to withhold and retain any monies due to you until you are deemed to comply with your obligations, and/or to deduct costs, expenses and damages suffered by Immense Group in connection with the breach of your obligations, and/or to wholly or partially forfeit, cancel and confiscate any and all Commission which would otherwise have been due to you and for the avoidance of doubt this includes any Commission which would otherwise have been earned by you in the future in respect of Affiliate’s Customers referred by you prior to the breach of your obligations.

 

3.3.  Payments and Payment Options

Payment shall be made by Us to You by bank transfer to Your account.

3.3.1.      We may from time-to-time require that You, after receiving a notification thereof, carry out any reasonable and necessary actions inter alia: migration to a new affiliates’ platform, changing and/or updating current, active tracking links, and/or generating new tracking links etc. This is a non-exhaustive list for illustrative purposes only and Immense Group reserves the right at their sole discretion to make other requests to You which are of a similar nature.

3.3.2.      The request for completion of these actions, as set out above, will be communicated to You with a reasonable deadline. Should You fail to comply with the request, Immense Group reserves the right to withhold and retain any monies which are due to You, for any reason, until such request is deemed completed.

3.3.3.      Should You fail to complete any request made under clause 4.8.2, We reserve the right to cease the accrual of any monies by You immediately following the expiration of the deadline, with any monies accrued potentially forfeited to Immense Group. Any Commission or funds withheld from You during Your period of non-compliance may be paid to You when You are once again compliant. Equally, as stated above, Your non-compliance may result in the forfeiture of any Commission or funds, which would otherwise have been payable to You during said period of non-compliance, this would be entirely dependent on the specifics of the scenario. You warrant that any funds forfeited will be retained in their entirety by Immense Group, and You renounce any claim to these.

3.3.4.      Where in accordance with clause 4.8.4 above, Your funds have stopped accruing and/or have been forfeited, following the rectification of any failure to perform by You, accrual of monies will begin from the date on which conformity is achieved, with payment made to You one month in arrears

3.3.5.      The Company reserves the right to reduce the Affiliate’s Commission/change the Reward Plan or close your account, withholding / confiscating any funds if:

 

a)        The Affiliate substantially reduces its efforts to promote the Company, except in markets where affiliate activity is restricted (e.g. Netherlands), and/or

b)        The existing Reward Plan results in a financial loss to the Company, and/or

c)        The Affiliate does not generate a minimum of 6 New Depositing Affiliate Customers in a period of 3 months, except in markets where affiliate activity is restricted (e.g. Netherlands), and/or

d)        In the event of legal/regulatory changes to a market.

 

 

4.                    4. Intellectual Property Rights

 

4.1.                All Intellectual Property Rights created and/or deriving out of this Affiliate Agreement, including, without limitation, banners, advertising or informative material where applicable, the Platform and Personal Data, shall be or become the sole property of Ours, and the Affiliate shall have absolutely no rights therein.

4.2.                You shall not during the term of this Agreement nor at any time thereafter assert the invalidity, unenforceability, or contest the ownership of the Intellectual Property in any action or proceeding of whatever kind or nature, and shall not take any action that may prejudice Our rights in the Intellectual Property, render the same generic, or otherwise weaken their validity or diminish their associated goodwill.

4.3.                You shall not alter or modify, in any way, the Approved Marketing Material without Our prior written consent.

 

 

5. Term and Termination

 

5.1.                5.1The term of this Agreement will commence on approval of Your registration to Immense Group Affiliate platform and shall endure until terminated for any reason on notice by either Party.

5.2.                Notice of termination shall be given in writing by either Party to the other. For purposes of notification of termination, delivery via email is considered a written and immediate form of notification and the Agreement shall accordingly terminated with immediate effect.

5.3.                We may terminate this Affiliate Agreement with immediate effect if we determine (in Our sole discretion) that:

 

a)        a) Your Affiliate Website(s) to include any Second-tier Affiliate site is unsuitable (or you are misusing the site);

b)        You or any Second-tier Affiliate are conducting your operations in a manner that is not compliant with the applicable laws, regulations or guidance issued by any competent authority or regulator and you are not taking steps to rectify such non-compliance;

c)        You or any Second-tier Affiliate refuse to act upon our specific written instructions relating to unauthorised and unapproved content relating to our Intellectual Property;

d)        You or any Second-tier Affiliate are conducting your operations in a fraudulent manner;

e)        You or any Second-tier Affiliate are using marketing material in an incorrect and/or inappropriate manner

f)            You or any Second-tier Affiliate are in any way breaching any of the terms of the Affiliate Agreement; including, but not limited to, the terms of the bullet points listed in clause 1.1, which shall be interpreted as ongoing obligations on You for the duration of the Affiliate Agreement (and shall be enforced accordingly);

g)         We reserve the right to terminate if, in Our opinion, the Affiliate or any Second-tier Affiliate is in breach of Agreement (including, in particular, but not limited to clauses 3.3., 3.5 and 3.10 or if the Affiliate or any Second-tier Affiliate has otherwise acted in a manner which is inconsistent with the licensing objectives of any laws or regulations to include but not limited to the objectives set out at section 1 of the UK Gambling Act 2005 and/or Swedish Gambling Act (2018:1138) and/or the Italian gambling primary laws and regulations, article 9 par. 1 of Dignity Decree and any further AGCOM resolutions; Art 7 Balduzzi Decree; Art. 1, pp. 937 – 938 - 939 Stability Act for 2016; any Italian gambling regulation issued by the ADM; the GDPR and Data Protection Code no. 196/2003.

h)        (9) The Affiliate sells its business, or any part herein, and/or registers any change of beneficial owner or in case the Purchasing Company’s (specified under article 1.8. of this Affiliate Agreement) activities are either in conflict with the Company’s (for example the Affiliate’s Website is purchased by companies providing the same or similar services) or if its practices falls within article 1.12 of this Affiliate Agreement;

(10) the legal and/or regulatory situation in the market has changed or is in the process of changing to such an extent that the objectives of the Affiliate Agreement can no longer be achieved and/or no longer correspond to the market reality.

(11) if the Affiliate does not generate any new Money Players for a period of 6 (six) months.

5.2.3  Immense Group retains the right to withhold and confiscate any monies due to you in the event of a breach of any term of this Affiliate Agreement.

5.2.4 Any form of traffic that is generated from any medium that is aimed at children, promotes violence, includes Pornographic or Narcotic material, promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age, promotes illegal activities, or violates intellectual property rights, or are otherwise considered by Us to bring Us into disrepute or prejudice the interests of Us in any way is considered unsuitable and constitutes a breach of the Affiliate Agreement.

5.2.5 Any suspected breach of any term of this Affiliate Agreement by You or any Second-tier Affiliate of any term of the Affiliate Agreement whatsoever will result in Your Affiliate Account being placed under review immediately and any Commissions due to You being withheld pending an investigation. If Immense Group incurs expenses and/ or damages in dealing with the breach these same expenses and/ or damages will be deducted from Your Affiliate Account. If this occurs the amount of such expenses and/ or damages will be deemed fair and final and acceptable to You. Should these expenses and/ or damages not be covered by funds in Your Affiliate Account we have the right to investigate other alternative means for obtaining payment from You. Should Your Affiliate Account not be active nor be generating profit through commission payments We shall have the right to demand payment from You. In addition, if at the time of termination or notice thereof you are deemed in breach of your obligations under Section 3 above then Immense Group has the right to wholly or partially forfeit, cancel and confiscate any and all Commission which would otherwise have been due to you and for the avoidance of doubt this includes any Commission which would otherwise have been earned by you in the future in respect of the Affiliate Customers referred by you prior to the breach of your obligations.

5.2.6 If your Affiliate Websites or any related marketing materials or your communications are found to breach or infringe any of the above to include, but not limited to, any breach of the UK Code of Non-Broadcast Advertising, Sales Promotion and Direct Marketing (CAP code) and the UK Code of Broadcast Advertising (BCAP code), Gambling Industry Code for Socially Responsible Gaming (as amended from time to time) and/or any breach in Sweden of Gambling Act (2018:1138), Gambling Ordinance (2018:1475), the Swedish Gaming Industry’s Guidelines for Marketing, BOS and SPER Guidelines, Review of marketing in the gambling Market issued by Consumer Agency and etc., and/or the Italian gambling primary laws and regulations, article 9 par. 1 of Dignity Decree and any further AGCOM resolutions; Art 7 Balduzzi Decree; Art. 1, pp. 937 – 938 - 939 Stability Act for 2016; any Italian gambling regulation issued by the ADM; the GDPR and Data Protection Code no. 196/2003, etc. we reserve the right to immediately terminate this Affiliate Agreement and/or your participation in the Affiliates Scheme immediately and withhold any past or future Commissions which have accrued or shall accrue to your benefit. If Immense Group incurs expenses and/ or damages in dealing with the breach these same expenses and/ or damages will be deducted from Your Affiliate Account. If this occurs the amount of such expenses and/ or damages will be deemed fair and final and acceptable to You. Should these expenses and/ or damages not be covered by funds in Your Affiliate Account we have the right to investigate other alternative means for obtaining payment from You. Should Your Affiliate Account not be active nor be generating profit through commission payments We shall have the right to demand payment from You.

 

5.2.7. Notwithstanding articles 5.2.2-5.2.6.  either Party may terminate the Agreement at any time by giving thirty (30) days written notice to the other Party. In this case, the Affiliate will only be entitled to receive the outstanding Commission due as of the effective termination date of this Affiliate Agreement. However, the Company may reasonably withhold the Affiliate’s final payment to ensure that the correct amount is paid. After such payment, the Affiliate will no longer be entitled to receive any other Commission.

5.2.8. For any and all termination notices, delivery via e-mail is considered a written and immediate form of notification.

 

5.2.9. Upon termination of the Affiliate Agreement between the Parties, each Party shall return to the other Party all proprietary material or information and, as the case may be, destroy in a manner acceptable to the other Party all remaining copies of the same. Notwithstanding any disposition contrary to this Affiliate Agreement, the Affiliate acknowledges that – upon such termination – it shall not keep a copy of the Approved Marketing Material, Personal Data or Confidential Information, and may not exploit, directly or indirectly, Our proprietary information, materials or work.

 

6. Data Protection

 

6.1. If You are a natural person, then the Immense Group Affiliate Privacy Policy applies to You. The Immense Group Affiliate Privacy Policy, which may be accessed here, describes how and why Immense Group processes Your personal data, as an Affiliate of the Website, under the Immense Group Affiliate Program. Should you have any questions at all regarding data protection issues, please contact our Data Protection Officer directly on dpo@immensegroup.com

6.2. You shall comply with any relevant data protection laws in the jurisdiction in which You are domiciled and any jurisdictions in which You operate, in particular with the GDPR (“Applicable Data Protection Laws”).5.4. By accepting these Affiliate Agreement, you warrant that you are compliant with the Applicable Data Protection Laws. We shall have the right to, at any time during the term of our business relationship, request from you any and all proof as may be necessary to demonstrate Your compliance with the Applicable Data Protection Laws. Such proof shall be requested by Us by written Notice.

 

7.             Liability

 

7.1          We make no express or implied warranties or representations with respect to the Affiliate Program, Immense Group or Commission payment arrangements (including, without limitation, their functionality, warranties of fitness, Product ability, legality, non-infringement, or any implied warranties arising out of a course of performance, dealing, or trade usage). In addition, We make no representation that the operation of Our site (including service and tracking) will be uninterrupted or error-free. We will not be liable for the consequences of any such interruptions or errors.

7.2          We shall not be liable for direct, indirect, special, punitive or consequential damages or for any loss, of any nature whatsoever, arising from or in connection with this Affiliate Agreement or the Affiliate Program, even if We have been advised of the possibility of such damages.

7.3          Our aggregate liability arising with respect to this Affiliate Agreement and the Programme shall not exceed the total Commission paid or payable by Us to You under this Affiliate Agreement. Our obligations under this Affiliate Agreement do not constitute personal obligations of Our directors, officers, consultants, agents or shareholders. Any liability arising under this Affiliate Agreement shall be satisfied solely from the referral fee generated and is limited to direct damages.

 

8 Indemnity

8.1 You shall defend, indemnify, and hold Us and our electronic cash providers, suppliers, contractors, agents, their directors, officers, employees, and representatives harmless from and against any and all liabilities, losses, damages, and costs, including reasonable attorney's fees, resulting from, arising out of, or in any way connected with:

  • Any breach by You of any warranty, representation, or agreement contained in this Affiliate Agreement,
  • Any primary laws and regulations’ violation of any jurisdiction in which You publish or direct any marketing material or Affiliate Property on the basis of this Affiliate Agreement
  • The performance of Your duties and obligations under this Affiliate Agreement,
  • Your negligence, and/or
  • Any injury caused directly or indirectly by Your negligent or intentional acts or omissions, or the unauthorized use of Our banners and link and any marketing material or this Affiliate Program. Further, You will indemnify and hold Us harmless from all claims, damages, and expenses (including, and without limitation, attorneys' fees) relating to the development, operation, maintenance, and contents of Your site.

8.2 You acknowledge and agree that You will be responsible, and liable to Us for the acts or omissions of any Second-tier Affiliates. You agree to indemnity Us for any loss/damages caused by the acts or omissions of any Second-tier Affiliate.

9                Amendments to this Affiliate Agreement

9.1          We may amend, alter, delete, interline or add to any of the terms and conditions contained in this Affiliate Agreement, at any time and in our sole discretion, by posting a change notice or a new agreement on our site. Such amendments, alterations, deletions, interlineations or additions may include, for example, changes in the scope of available Commissions, fee schedules, payment procedures, and referral programme rules.

9.2          Any amendments, alterations, deletions, interlineations or additions to this Affiliate Agreement shall be effective immediately upon notice, by display on the Immense Group Websites and/or given by email to the email address in the Affiliate’s account within our Platform and will be deemed to be served immediately when sent by Us or by pop-up message once the Affiliate logs into the Platform - whichever occurs sooner (hereinafter, "Notice"). Your use of the Immense Group Websites and/ or continued marketing of Us or Our Products after such Notice is given to You shall be deemed to be an acceptance of such terms, amendments, alterations, deletions, interlineations or additions or the new Agreement should this Agreement be replaced in its entirety. Be sure to review this Affiliate Agreement periodically to ensure familiarity with its most current version. If the Affiliate does not agree to such changes, the Affiliate may terminate this Affiliate Agreement in accordance with its terms.

 

9.3          The Affiliate may terminate this Agreement by giving 30 (thirty) calendar days written consent, if it does not agree with the changes made to the Affiliate Agreement and notified to them by Us. However, the Affiliate’s continued participation in the Affiliate Program will constitute binding acceptance to the changes mentioned above.

 

10.          Miscellaneous provisions

10.1 When You register as an Affiliate with Us You accept and acknowledge that the place of execution of this Affiliate Agreement is Malta and that the governing law is Maltese.

You shall not, and you shall procure that no Second-tier Affiliate shall, make any claims, representations, or warranties in connection with Immense Group and You shall have no, and no Second-tier Affiliate shall have, authority to, and shall not, bind Us to any obligations outside of this Agreement, unless agreed to in writing by Us.

10.2 Nothing in this Affiliate Agreement shall be construed to provide any rights, remedies or benefits to any person or entity not a party to this Affiliate Agreement.

10.3. Nothing in this Agreement shall be construed so as to limit Immense Group in its rights to prevent and deter Affiliate activities deriving economic benefit from non-compliance with this Affiliate Agreement and/or the laws and regulations of any country and to enforce compliance.

10.4 If any of the provisions of this Affiliate Agreement shall be found by any authority to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of this Affiliate Agreement which shall remain in full force and effect.

10.5. Unless otherwise provided for, this Affiliate Agreement shall constitute the entire agreement and understanding superseding any previous agreement – between the Parties.  Each Party acknowledges and agrees that by entering into this Affiliate Agreement, it does not rely on, and shall have no remedy in respect of, any statement, representation, warranty, understanding, promise or assurance (whether negligently or innocently made) of any person (whether Party in this Affiliate Agreement or not) other than as expressly set out in this Affiliate Agreement. Nothing in this article shall operate to limit or exclude any liability for fraud.

10.6 The Affiliate shall not, without Our prior written consent, assign at law or in equity (including without limitation by way of a charge or declaration of trust), sub-licences or deals related to this Affiliate Agreement or any other rights under it, or sub-contract any or all of its obligations under it or purport to do any of the same. Any purported assignment in breach of this article shall confer no rights on the purported assignee.

10.7. Nothing in this Affiliate Agreement is intended to or shall operate to create a partnership between the Parties, or to authorise either Party to act as an agent or employee for the other. Neither Party shall have the authority to act in the name or on behalf of the other Party or otherwise to bind the other Party in any way (including but not limited to the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).

10.8. Each Party undertakes that it will not at any time hereafter use, divulge or communicate to any person, except to its professional representatives or advisers or as may be required by law or any legal or regulatory authority, any confidential information concerning the business or affairs of the other Party or of any member of the group of companies to which the other Party belongs which may have or may in future come to its knowledge. Each of the Parties shall use its reasonable endeavours to prevent the publication or disclosure of any confidential information concerning such matters.

 

Annex 1 - General Marketing Guidelines

  1. Affiliates can only use the Approved Marketing Material provided by Us. The Affiliate must not alter the appearance and design of the Approved Marketing Material in any way.
  2. When marketing offers, included but not limited, welcome offers, enhanced price offers and free spins and other promotions, the Affiliate must be as clear as possible and must not mislead existing or future customers in any way. The Affiliate must always make it clear that a promotion is a promotion.
  3. Our up-to-date list of welcome bonus’ offers (applicable only to specific jurisdictions) can be found at:

·      https://www.videoslots.com/welcome-bonus/

·      https://www.videoslots.com/da/welcome-bonus/

·      https://www.videoslots.ca/welcome-bonus/

·      https://www.videoslots.es/welcome-bonus/

·      https://www.mrvegas.com/welcome-bonus/

·      https://www.mrvegas.com/sv/welcome-bonus/

·      https://www.mrvegas.com/da/welcome-bonus/

·      https://www.mrvegas.ca/welcome-bonus/

·      https://www.kungaslottet.se/welcome-bonus/

·      https://www.megariches.com/sv/welcome-bonus/

·      https://www.megariches.com/welcome-bonus/

 

for each different jurisdiction in which You publish or direct any marketing material or Affiliate Property. Where possible, the Affiliate must repeat the same phrase to describe the welcome offer to their users.

  1. Present the chance of winning in a correct and balanced way so as not to create an impression that the chance of winning is bigger than it actually. Affiliates must refrain from using phrases such as ‘Get free money’, ‘Risk-free’ or similar which may mislead the customer.
  2. Affiliates acknowledge that the terms in the Approved Marketing Material or any other promotion must not mislead the customer by omission, exaggeration or by any other means.
  3. Clearly set out that terms and conditions apply to bonuses and offers and ensure that they are just once click away or that an extract is provided where required by the relevant jurisdiction.
  4. The Approved Marketing Material or any other promotion by the Affiliates must include the following mandatory terms:
  • Targeted players (For Example: New players only / Existing players only / Selected players only
  • Age restriction (The age restriction warning sign (+18) must always be displayed on all adverts, banners and campaigns)
  • Deposit information (For example: No deposit required / Min deposit Eur xx etc)
  • Information about offer (For Example: 100% up to € xxx sign-up bonus)
  • Wagering requirements and bonus activation and expiry (Example: 35XWagering requirement / activation date x days, use period – x days);
  • Game restrictions (For Example: Free spins on Starburst / selected games only etc.
  • Links to support groups for each jurisdiction (i.e. begambleaware.org for UK and Malta for instance;Istituto Superiore della Sanità https://www.iss.it/il-gioco-d-azzardo  for Italy), must be clearly visible on an Affiliate’s site;
  • Link to additional key terms and conditions (Immense Group landing page for the relevant jurisdiction);
  • Information that General T&C also applies.

If space is limited, significant terms of the promotion (point mentioned above) must always be displayed in the offer and the term “T&Cs apply” must be displayed in the offer as a link to additional terms and T&Cs of the promotion one click away. The link should refer to either the Affiliate’s page where the T&Cs are displayed or the Immense Group’s Websites where the full set of T&Cs of the promotional offer must be visible.

In addition to it, the Affiliates shall ensure that all marketing, advertising and promotions targeted at potential Immense Group’s Customers under MGA license, except the below mentioned, shall include the following wording set out as below:

  • +18;
  • Play Responsibly;
  • www.begambleaware.org.
  1. Any commercial communications displayed by, within or via social media account portals held by the Affiliate or the Second tier-Affiliates must clearly display:
  • Immense Group Ltd;
  • Licenced by the MGA under licence No. MGA/B2C/258/2014;

The Company is excluded from this requirements if the above information is otherwise displayed on our Website.

  1. Any Affiliate Website and/or social media page shall make ensure that it does not place any Approved Marketing Material on pages of the Affiliate Website targeting individuals under the legal gambling age where they are domiciled and does not allow, assist or encourage others to market and promote any Approved Marketing Material, Our services to anyone under the legal gambling age in the countries where they are domiciled.
  2. The Affiliate shall always conduct marketing activities in a lawful manner, which also includes ensuring that the appropriate consents from persons receiving your marketing material is obtained and recorded in accordance with the applicable law;
  3. The Affiliate shall immediately and without delay comply with any written requests by Us to demonstrate your compliance with these terms, and to rectify any breaches of these terms in an expedient manner.
  4. Any Affiliate Website and/or social media page shall not:
  • Portray, condone or encourage gambling behaviour that is socially irresponsible or could lead to financial social or emotional harm;
  • Exploit the susceptibilities, aspirations, credulity, inexperience or lack of knowledge of children young persons or other vulnerable persons;
  • Suggest that gambling can provide an escape from personal, professional or educational depression;
  • Suggest that gambling can be a solution to financial concerns, an alternative to employment, or a way to achieve financial security;
  • Portray gambling as indispensable or as taking priority in life; for example, over family, friends or educational commitments;
  • Suggest that gambling can enhance personal qualities; for example, that it can improve self-image or self-esteem, or is a way to gain control, superiority, recognition or admiration;
  • Suggest peer pressure to gamble, nor disparage abstention;
  • Link gambling to seduction, sexual success, or enhanced attractiveness;
  • Portray gambling in a context of toughness, or link it to resilience or recklessness;
  • Suggest gambling is a rite of passage;
  • Suggest that solitary gambling is preferable to social gambling;
  • Be likely to be of particular appeal to children or young people, especially by reflecting or being associated with youth culture;
  • Include a child or young person. No-one under 25 years old may be featured gambling or playing a significant role;
  • Exploit cultural beliefs or traditions about gambling or luck;
  • Condone or encourage criminal or anti-social behaviour;

       5. Any links posted by the Affiliate on Facebook, Twitter and any other relevant social media channels can only link to the Affiliate’s own Website in the first instance, which in turn should contain compliant marketing text and then link to Immense Group.   The Affiliate must not post any Affiliate links directly on their social media page(s). Any Affiliates found to have done so will have its Affiliates Account suspended and/or terminated. Moreover, social websites such as Facebook, Twitter and other social media have their own guidelines and policies with regards to marketing of gambling products and the Affiliate must comply with such guidelines and policies.

       6. Any paid social advertising conducted by the Affiliate should promote the Affiliate’s Website and not Immense Group’s Website. It should not be possible for a customer to confuse an Affiliate’s advertising for that directly carried out by Immense Group.
       7.The Affiliate must not use framing techniques such as pop-up or pop-under windows to promote the Immense Group Websites.
       8. Affiliates must not register or purchase any domain names which are identical or similar to, or misspellings of, Immense Group names or trademarks.
       9. Under no circumstances shall the Affiliate market or promote the Immense Group Websites and/or share or publish any Approved Marketing Material, within or to persons from any Excluded Territories. Moreover, the Affiliate shall not assist or      encourage circumvention of any restriction put in place by Immense Group and/or the Website in connection with Excluded Territories.

ANNEX 2 – Advertisement Marketing Guidelines in UK

  1. When conducting marketing campaigns, the targeted persons receiving such marketing are above the legal age permissible in that country, i.e. 18/21/25 years old (as applicable).
  2. Marketing communications appearing in all media, included, but not limited online media such as social networking, video sharing or targeted display advertising, will not appear to children or young persons, especially by reflecting or being associated with youth culture.
  3. Marketing communications appearing in all media, included, but not limited online media such as social networking, video sharing or targeted display advertising will not appear in media where children or young people could make up a significant proportion – more than 25% – of the audience.
  4. Marketing communication appearing in all media, included, but not limited online media such as social networking, video sharing or targeted display advertising, must not be placed in or around media that are obviously directed at the protected age category. In many cases, such media are easy to identify, for instance, a games website for young children; or teen interest magazine and etc.
  5. The Affiliate and/or Second-tier Affiliate upon Immense Group’s request shall provide a prove that they have taken all reasonable steps to reduce the likelihood of those who are or are likely to be in the protected age category being exposed to age-restricted marketing communications.
  6. The Affiliate and/or Second-tier Affiliate will verify the age of any customer before the customer can access free-to-play games on your/their website, if applicable.
  7. The Affiliate and/or Second-tier Affiliate will use the tools available on social network platforms – systems that allow me/us to define a target audience(s) using data from users’ accounts or from other behaviour or interactions – to ensure as far as possible that under-18s are excluded from groups of users targeted with gambling advertising.
  8. All promotions on Affiliate Sites are required to display significant terms and conditions in the body of the promotion and link to a compliant landing page. Terms and Conditions outlined in the Clause 7 outlined in the Annex 1 are considered to be significant (if applicable). In addition to it, the Affiliate and/or Second-tier Affiliate shall ensure that all marketing, advertising and promotions targeted at potential Immense Group’s Customers in the United Kingdom or otherwise subject to regulation by the Gambling Commission shall include the following wording set out as below:
  • “www.gambleaware.co.uk”;
  • “18 + only”.

       9. The Affiliate must pay special attention to the provisions of the UK Codes that prohibit marketing that is likely to appeal to those aged below 18 and should not use any medium for gambling advertising where the marketing would be directed at those aged below 18. Affiliates must read the CAP Advice Online article entitled Children & age-restricted ads online.
       10. The term ‘Risk Free’, ‘No Risk’, ‘Urgent’, Now’, ‘Hurry’, ‘Can’t lose’, ‘Get Rich’, ‘Win Big’ or variations of must not be used under any circumstances in relation to the Company’s offers.
       11. The term ‘Money Back’ or variations of must not be used under any circumstances in relation to the Company’s offers. Bonuses are credited as either Bonus Money or Free Bets.

Annex 3 - Advertisement Guidelines in Sweden

  1. The Affiliate is not permitted to offer players bonuses or financial incentives directly linked to gambling other than on the first occasion when a player plays with Immense Group. 
  2. The Affiliate is not permitted, therefore, pursuant to this Affiliate Agreement to offer on behalf of the Company directly or otherwise any bonuses or financial incentives (including but not limited to money, gifts, trips, free spins, free games/bets etc) or to run competitions, tournaments or other programmes, which purpose is to ‘reward’ or incentives players to register accounts or playing on the Company’s brand(s).
  3. Welcome offers shall not contain the following wordings, for example: "get a mysterious bonus every Thursday" and "... money back on every bet!"; Statements like "Are you looking for excitement?" followed by the button "Hell yes" and "HELLO!?! NEW CASINO!”; "It just said swoosh!", "I didn't even have time to blink" and "The jackpots only rise and rise. The casino is looking for a Swedish winner, check it out and take the chance!”, "This may be your chance to win big! Are you ready ?!"; Test your luck in our casino!" and "Don't miss all this, do not miss your bonus for new players’’; “Play now", "Play directly", "Bet now", "Try your luck", "Start playing", "You should test" and "Try now!" "Are you sure? Get started in less than a minute" and "WAIT" followed by "The chance to win big is waiting for you. Complete the registration and start playing”.
  4. All promotions on Affiliate Sites are required to display significant terms and conditions in the body of the promotion and link to a compliant landing page. Terms and Conditions outlined in the Section 7 outlined Annex 1 are considered to be significant (if applicable). In addition to it, the Affiliate and/or Second-tier Affiliate shall ensure that all marketing, advertising and promotions targeted at potential Immense Group’s Customers in the United Kingdom or otherwise subject to regulation by the Gambling Commission shall include the following wording set out as below:
  • “stodlinjen.se” (link shall be directed to this support organization) or telephone number or email address;
  • “18 + only”.

       5.When conducting marketing campaigns, the Affiliate shall ensure:

  • that marketing is not designed in a way that misleads the consumers;
  • that marketing is never designed to suggest or indicate that gaming is risk-free, or that there are products that cannot lead to problem gambling;
  • that marketing does not contain false information about the size of winnings;
  • that marketing of previous winners or winnings is not incorrect or false;
  • that marketing does not exaggerate the chances of winning or suggest that a player is guaranteed to win;
  • that marketing does not contain claims or suggestions that the outcome of a draw in a game of luck is dependent on or can be affected by anything other than chance;
  • that marketing does not portray the game to be a quick/faster path to winning;
  • that any conditions for participating in a marketing activity or for accessing offers (including supplementary benefits) are clear and accessible to the consumer in a manner appropriate to the distribution and marketing channel, allowing the consumer to make an informed decision about his/her gaming;
  • that information on each type of gaming product and game is provided in terms of win frequency and/or prize plan, if applicable to the product, and the share of bets that is paid to players in the form of winnings (RTP share);
  • that the sender is clearly identifiable in all marketing. This also means that clear marketing labeling must be part of collaborations with influencers and bloggers and when purchasing editorial content, unless otherwise stated in applicable legislation, such as the Radio and TV Act; and
  • that it is not suggested by the marketing that it is possible to gamble anonymously or without registration for games that require registration under the Gambling Act.
  • that the marketing cannot be confused with advertising for gaming companies/brands that do not have a gaming license

       6. When conducting marketing campaigns, the Affiliate shall ensure the following:

  • that marketing does not include claims that gaming can provide a solution to financial concerns, an alternative to employment, a way to earn a livelihood or financial security;
  • that marketing does not contain claims that gaming can provide a solution to social, personal or professional issues;
  • that marketing does not portray gaming as necessary, or as a priority in life, e.g. ahead of family, friends, education or professional commitments;
  • that marketing does not portray gaming as a path to social success, for example by using well-known individuals with suggestions that gaming has contributed to their success;
  • that gaming marketing does not claim that the player's attractiveness increases in a way that leads to sexual success;
  • that marketing does not contain claims that gaming itself entails – or can enhance – positive personal qualities, e.g. that gaming can improve consumers’ self-esteem, self-respect or result in recognition or admiration;
  • that marketing does not represent gaming in a context that links gaming with strength or irresponsibility;
  • that marketing does not contain claims that gaming affects the player's individual strength and ability to take responsibility;
  • that marketing does not convey degrading views of moderate gaming;
  • that marketing does not promote gaming behaviors where consumers lie about their gaming;
  • that marketing does not promote gaming behaviors where consumers borrow money to gamble;
  • that marketing does not promote gaming behaviors where a consumer thinks more about gaming than the consumer really wants;
  • that marketing does not promote gaming behaviors where a consumer dedicates more time and money to gaming than the consumer really wants;
  • that marketing does not advocate for or encourage consumers to chase past financial losses;
  • that marketing does not encourage gaming with money that the consumer cannot spare;
  • that marketing does not promote or encourage criminal or asocial behavior;
  • that marketing does not imply that gaming is risk-free or that there are products that cannot lead to problem gambling;
  • that marketing does not claim that the chance of winning is affected by factors that constitute superstition;
  • that marketing does not contain pressuring messages such as "you must", "you have nothing to lose" or "come now";
  • that marketing does not play on stereotypical notions of male and female;
  • that alcohol does not appear in gaming marketing; and
  • that marketing has a design and a visual language that is not perceived in any other way than moderate and responsible.

       7. When conducting marketing campaigns, the Affiliate shall ensure the following:

  • that the overall impression of marketing, through the choice of, for example, music, backgrounds, characters, as well as the choice of channels and media, is not specifically addressed to or appealing to minors;
  • that information on age limits is clearly stated in the marketing channel and sales distribution channel;
  • that marketing is not designed to exploit inexperience or ignorance of minors;
  • that marketing does not contain any notions or claims that gaming marks the transition from adolescence to adulthood;
  • that marketing does not take place in close proximity to schools and schoolyards;
  • that individuals or groups of minors do not play a central role in gaming advertisements, other than in contexts describing public goods to which gaming companies contribute, provided that gaming products are not directly advertised;
  • that special caution is observed in cases where minors, without having a central role (for example as a peripheral element in the background, as part of a family or equivalent), nevertheless appear in gaming marketing so that the marketing cannot indirectly be considered addressed to or particularly appealing to minors; and
  • that marketing of gaming companies, its products or its logos, are not reproduced on clothing, equipment or products intended for use by minors.

       8. Use of Bank ID is not permitted in any advertising format. The BankID brand consists of the BankID logo and the word mark “BankID”. It is however allowed to rephrase or describe the BankID function.

Please read and comply with the following guidelines:

https://www.bankid.com/assets/bankid/logo/BankID-varumarkesguide-v10-SE-2019-06-11.pdf

        9. The wordmark Swish may be used, provided that it is done in a loyal manner and in accordance with Swish guidelines, together with neutral information that the operator accepts Swish as a payment method. This means that it is not allowed to add descriptive adjectives together with the wordmark Swish or the verb “swisha” eg. “It’s faster with Swish”, “It’s easier with Swish”. It is not allowed to use the word “Swisha”. Please read and comply with the following guidelines:

https://www.getswish.se/content/uploads/2019/02/Guidelines_gambling.pdf

Annex 4 - Advertisement Guidelines in Denmark

  1. In Denmark the marketing of gambling activities:
  • Must present the chance of winning in a correct and balanced way so as not to create the impression that the chance of winning is bigger than it actually is.
  • Must focus on games as a form of entertainment.
  • Must not be aimed at children and young people under the age of 18; neither in its communication form nor in the choice of media.
  • Must not use well-known personalities to suggest that participation in games has contributed to their success when this is not the case.
  • Must not have a content that conveys the impression that participation in games helps provide a solution to financial problems or improves the player's social acceptance.

       2. All promotions on Affiliate Sites are required to display significant terms and conditions in the body of the promotion and link to a compliant landing page. Terms and Conditions outlined in the Section 7 outlined Annex 1 are considered to be significant (if applicable). In addition to it, the Affiliate and/or Second-tier Affiliate shall ensure that all marketing, advertising and promotions targeted at potential Immense Group’s Customers in Denmark shall include the following examples of conditions are to be considered essential:

  • The bonus only applies to a limited group, such as a bonus which only applies to new customers.
  • Deposit requirements apply to receive the bonus.
  • Play-through requirements applies to receive the bonus, including information of games, which might not count in the play-through statement, or that the player must play at minimum odds for it to count in the play-through.
  • Time limits in order to receive the bonus, such as the expiry of the bonus, or requirements of play-through within a specified period.

For example: ”Receive a DKK 1000 welcome bonus! Deposit DKK 100 or more and receive a 100 % bonus up to a maximum of DKK 1000. Only valid for the following games: […]. A [10] times playthrough requirement to minimum odds of [1,7] applies. Time restrictions of [60] apply, from when the bonus is received.”

       3. The Affiliate and/or Second-tier Affiliate will use the tools available on social network platforms – systems that allow me/us to define a target audience(s) using data from users’ accounts or from other behaviour or interactions – to ensure as far as possible that under-18s are excluded from groups of users targeted with gambling advertising.

       4. In addition to it, the Affiliate and/or Second-tier Affiliate shall ensure that all marketing, advertising and promotions targeted at potential Immense Group’s Customers in Denmark (including, but not limited, Internet and Social Media (For example Facebook, Youtube, Twitter, Instagram and etc.) shall include the following wording set out as below:

  • “Play responsibly”;
  • “https://ludomani.dk/”
  • “+ 18”.

      5. More information can be found in “Guideline regarding compulsory disclosure of conditions when marketing a bonus offer” issued by Danish Gambling Authority.

https://www.spillemyndigheden.dk/uploads/2018-11/Guideline%20regarding%20compulsory%20disclosure%20of%20conditions%20when%20marketing%20a%20bonus%20offer_0.pdf

 

 

 

 

Privacy Policy

Introduction

Palsar Capital Limited, henceforth referred to as “We” “Our” “Us” provides an affiliate programme to promote our clients on whose behalf We administer and manage the affiliate program. In this policy “affiliate” “you” and “your” refers to the individual entity that has agreed to promote the brands we provide marketing services for, in accordance with this Privacy Policy.

This Privacy Policy is designed to help you understand how we collect, use and safeguard your information.

This privacy policy should be read in conjunction with the Affiliate Programmes Terms and Conditions. By entering into any kind of contract with Palsar Capital Limited, you agree to the contents of this privacy policy. If you do not agree with any section of this privacy policy, you should not attempt to use our service.

Data Controller

The Data Controller is Palsar Capital Limited t/a Raven of Glassworks, 1 Back Turner Street, Manchester, M4 1FR

All queries in regards to this privacy policy should be addressed to the Data Protection Officer at the above address, who can also be contacted directly at compliance@raventrack.com

Personal Information

We collect and process the following data from (and about) you:

  • Your name, company name, address and contact details, including email address and telephone number;
  • Payment details including Electronic transfer address, and payment method owner.
  • A record of any correspondence between You and Us.

Personal information is collected for the following purposes

  • To administer the opening, management, and maintenance of accounts.
  • To enable Palsar Capital Limited to build an accurate profile of our client base and carry out statistical analysis.
  • To contact you for purposes including (but not limited to) sales reports, training, provision of promotional resources, newsletters, and other correspondence.
  • To monitor affiliate activity to ensure your compliance with the terms and conditions of the Active Wins Affiliates Affiliate Programme.
  • To monitor and process payments in relationship to your involvement in this Affiliate Programme.
  • All telephone calls to and from Palsar Capital Limited office(s) may be recorded for training and security purposes.

We implement effective processes to identify, manage, monitor and report risks and internal control mechanisms. These controls include secure systems and networks, and clear processes for privilege access rights. All data is stored securely.

Legal Basis for Processing

Our lawful basis for processing personal data include:

  • To fulfil a contract we have with you.
  • When it is our legal duty to do so.
  • When it is in our legitimate interest.
  • When you consent to it.

Who we share your personal information with

We may disclose your personal data to:

  • Palsar Capital Limited employees
  • contractors working with Palsar Capital Limited
  • regulators, and other legal authorities
  • the brands that you are promoting
  • auditors
  • payment providers
  • fraud prevention and compliance services
  • potential purchasers or investors
  • companies that you ask us to share your data with

All processing of information will be governed by the appropriate data protection laws.

Marketing

We will not send promotional or direct marketing, inclusive of email, SMS, or automated calls, without first obtaining your specific consent.

The consent requires a positive Opt-In either in electronic format, verbally or in writing. The consent will be clear and specific, granular, separate from other Terms and Conditions, name any third parties relying on the consent, and be easily withdrawable.

Data Transfers outside the EEA

We will not transfer Personal Data to recipients in Third Party countries that are outside of the EEA, or are not currently recognised by EU law as having an adequate level of legal protection for the rights and freedoms of data subjects unless:

  • The Processor is certified under the EU-U.S. Privacy Shield Framework.
  • The existence of any other specifically approved safeguard for data transfers (as recognised under EU Data Protection Laws) and/or a European Commission finding of adequacy can be demonstrated.

Data Retention

You may request that your Personal Data be anonymised in the following circumstances:

  • Where the Personal Data is no longer necessary in relation to the purpose for which it was originally collected/processed.
  • When you withdraw consent, if consent is being used as the Legal Basis for Processing.
  • If you object to the Processing and there is no overriding Legitimate Interest or Legal Obligation to continue the Processing.
  • The Personal Data was unlawfully processed.
  • The Personal Data has to be erased to comply with a legal obligation.

We will only retain data for the necessary time to complete the task that the data was collected for, or to meet our legal obligations.

Subject Access Request (SAR)

You are entitled to a file a Subject Access Request (SAR) to obtain a copy of the personal information which we hold about you. If you wish to receive a copy of this information, please contact your account manager, or the DPO directly, and allow up to thirty calendar days for the information to be collated and provided to you. Please note that your identity will need to be confirmed in order to complete a SAR, which may include the disclosure of other personally identifiable documentation in order to prove your identity (such as a passport scan, or valid proof of address) before commencing with the process.

Cookies

By using the Raven website, you consent to our use of ‘cookies’. A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies and the information gained from them to analyse site usage, with this information used accordingly to improve our content and site layout and to remember your onsite preferences.

If you prefer, you can disable cookies in your web browser. The ‘help’ menu on the menu bar of most browsers will have a functionality to disable cookies.

Automated Decision Making and Profiling

Palsar Capital Limited do not use any automated systems in order to make decisions regarding your account which have any legal effect on You.

Right to Lodge a complaint

Please let us know if you are unhappy with how we have used your personal information in writing to the Data Protection Officer, who will be able to assist further with your complaint or concern. You also have the right to complain to the Information Commissioner’s Office.

Privacy Policy Status

This Privacy Policy is kept under continued review by Palsar Capital Limited and can be amended by Us at any time, and without notice to you. Whenever a change is made to the privacy policy which will affect your rights as a data subject, or change the intended processing purposes, then you will be notified directly and asked to agree to the new privacy policy. If you disagree with the changes made to the privacy policy, you retain the right to withdraw consent for future processing, as stated in the introduction to this policy.

This version of the Privacy Policy is effective as of September 20th 2018.


Immense Group Privacy Policy

Immense Group values your integrity and privacy immensely and is committed to managing all your personal data in a transparent, fair and lawful manner. This affiliate privacy policy (together with the https://www.partnerroom.com/terms-and-conditions/ ) sets out the basis upon which Immense Group collects, stores, and uses your personal data when you register as an affiliate with our partner website (https://www.partnerroom.com/ as well as what your rights are, and how the law protects those rights (“Affiliate Privacy Policy”).

 

1. ABOUT US

(a) Purpose of Policy

This Affiliate Privacy Policy aims to give you a thorough understanding of how we process your personal data which is gathered through your use of this website, and which includes any data which you may provide us with upon registration and through the establishment of our business relationship.

Unless otherwise defined within this Affiliate Privacy Policy, capitalised terms contained herein shall have the same meaning as set out in the Affiliate Terms & Conditions.

This Affiliate Privacy Policy must be read in conjunction with any other privacy notices we may provide you with from time-to-time. This Affiliate Privacy Policy is supplementary to other such notices and is not intended to override them.

We vow to protect your personal data and to always respect your privacy in accordance with the best business practices and applicable laws. You are responsible to provide us with personal data that is correct and inform us of any changes occurring in your data in writing, in order that we may take all reasonable measures to keep our records in your regard correct and up to date.

(b) Data Controller

Panda Media N.V. of Engelenweg 23, Curaçao, N.A., is the data controller and is therefore responsible for your personal data (“Company” or “we”, “us”, “our” in this Affiliate Privacy Policy).

Since we take your privacy seriously, we have appointed a representative within the European Union to address any issues related to the processing of your personal data on our behalf. Should you have any queries about this policy, including any request to exercise your legal rights, please contact our representative within the European Union using the details provided below:

 

Full Name of Legal Entity

Immense Group (C49090)

 

Postal Address

The Space, Level 2 & 3. Alfred Craig Street, Pieta, PTA 1320, Malta

 

Email Address: dpo@immensegroup.com

You also have the right to file a complaint with the Information and Data Protection Commission (“IDPC”) at any time, being the main Supervisory Authority for data protection matters in Malta. However, we would truly appreciate the opportunity to address your issues before you contact the IDPC, so kindly contact us in the first instance.

2. YOUR DATA

(a) What is personal data?

The General Data Protection Regulation (“GDPR”) defines personal data as:

“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”

You, as the Company’s Affiliate, provided that you are a natural person, are the ‘data subject’ in relation to this Affiliate Privacy Policy. In short, this means that any personal data relating to you as a data subject is protected under data protection law. However, it does not include data where the identifiers relating to the data subject have been removed (meaning anonymous data).

(b) The important stuff – what, how, and why?

We may collect, use, store, and transfer different kinds of personal data. In this section we explain the following:

(i) what kind of data we collect;

(ii) how we collect such data – do we get the data directly from you? Do we get it from other sources?;

(iii) for which purposes we collect the data – how and why do we use this data?; and

(iv) what our legal basis for processing such data is – the possible legal bases we could rely on are:

a. Legal Obligations - are we required by law or regulations to process this data? Do we need to process this data to satisfy a legal obligation?

b. Legitimate interest – when relying on this legal ground, it means that we process your data in the interest of conducting and managing our business to ultimately provide you the best service and experience we possibly could. Before relying on this ground, we ensure that we evaluate that potential impact such processing may have on you and your rights. Therefore, we do not rely on this ground where your rights and interests as a data subject override our interests to process such data;

c. Performance of contract – the processing of personal data is necessary for the performance of contractual obligations we enter into with you and which you are a party to (i.e. the Affiliate Agreement)

d. Consent - Where consent is used as a legal basis for processing your data, we only process your data in such a manner for as long as we have your consent to do so. If, at any time, you feel that you no longer wish for us to process your data in such a manner, we will no longer do so. However, this will not affect any processing of personal data that we carried out with your consent prior to the removal of your consent. Please see Section 7 of this Privacy Policy for further information on how you can remove your consent.

 

Data collected

 

How do we collect your data?

 

Purpose for collection

 

Legal basis for processing data

 

Identification data –this includesfull name, username of choice, date of birth, company name (if applicable)

 

Requested upon registration

 

(1) Affiliate identification and creation of unique Affiliate profile

(2) Identification of Affiliate when contact is made

(3) Date of birth is used to ensure that the affiliate over 18 years of age

 

(1) Performance of contract

(2) Performance of contract

(3) Performance of contract

 

Contact details – this includes email address, physical address, contact number, Skype username.

 

Requested upon registration

 

(1) Affiliate identification and creation of unique affiliate profile

(2) Contacting Affiliate for support purposes

(3) Used to pass on the material to be used by Affiliate as agreed under the Affiliate Agreement

 

(1) Performance of contract

(2) Performance of contract

(3) Performance of contract

 

Financial data – this would include your bank details as are necessary to carry out the payment of the commission to you, as well as any preferred minimum payout limits you may set. These details may also include your tax details for invoicing purposes.

 

Collected upon Affiliate’s voluntary input of necessary details in Affiliate account

 

(1) Required to carry out transfer of commission to Affiliate as agreed under the Affiliate Agreement

 

(1) Performance of contract

 

Transaction data – this includes details relating to payments of commissions made to you.

 

Automatically generated when payments of affiliate commission are made to you

 

(1) Required as per the terms of the Affiliate Agreement

 

(1) Performance of contract

 

Data relating to your communications with us (depending on preferred communication method, such as email or Skype)

 

Email and Skype correspondence is collected automatically upon contact being made

 

(1) Required for discussions relating to our ongoing business relationship

 

(1) Performance of contract

 

Technical data - this includes your registration internet protocol (IP) address, your login data (last login date)

 

These are automatically collected through the browser making the request

 

(1) Your registration IP address is collected by us as a security measure – it is a security feature which ensures that the Affiliate logging in is the same Affiliate who signed up for the Affiliate Account;

(2) Your last login date is used by us to monitor your account activity

 

(1) Legitimate interest

(2) Legitimate interest

 

Your personal data shall not be processed for purposes other than those it was collected for; should further processing be required, you will be informed of that purpose and provided with all necessary information.

3. SHARING AND TRANSFERS OF PERSONAL DATA

We do not share or transfer any of your personal data or personally identifiable information with any third parties (whether located within or outside of the European Union) for the purposes outlined in this Affiliate Privacy Policy.

4. AUTOMATED DECISION MAKING

In establishing and carrying out our business relationship, we generally do not make use of fully automated decision making. If we use this procedure in individual cases, we shall inform you of this separately, provided it is a legal requirement.

5. DATA SECURITY MEASURES

Immense Group always strives to ensure that your data is safe, both in our hands and in the hands of any third-party to whom we may disclose your data. Internally, we have put in place a number of security measures, both from a technical aspect as well as from an organisational aspect, to ensure that your data is not accidentally lost, used, accessed in an unauthorised manner, altered, or disclosed. We also ensure that access to your personal data is determined on a ‘need-to-know’ basis, meaning that only the persons who have a direct need to access your personal data will have access to it. Furthermore, anyone having access to your personal data is subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected or actual personal data breaches. We will notify both you as an affected data subject and the supervisory authority concerned of any such data breach whenever we are legally required to do so, and we shall maintain a log of any such breaches.

6. DATA RETENTION

Immense Group shall only retain your personal data for as long as necessary in view of the purposes for which they were collected. Such purposes could include the satisfaction of any legal, accounting, or reporting requirements.

When determining the appropriate retention period applicable to your data, we take several factors into consideration, such as the nature and sensitivity of the personal data, the potential risks surrounding the unauthorised use or disclosure of such data, the purposes for which we collect and process such data, and the applicable laws and/or regulatory requirements imposed on us. We will retain all data relating to our business relationship for at least five (5) years following the end of our business relationship, as we have a legitimate interest to do so.

Please feel free to contact our representative within the European Union on the contact details provided above for further information on our retention periods.

7. YOUR RIGHTS

Data protection law gives you, as a data subject, certain rights in certain circumstances. In accordance with law, you have a right to:

(i) Request access to your personal data - This means that you have a right to request, free of charge, a copy of the personal data we hold about you;

(ii) Request the correction of your personal data – This means that if any personal data we hold about you is incomplete or incorrect, you have a right to have this corrected. Keep in mind, however, that we may need you to provide evidence and documentation (such as your ID documentation or proof of address) to support your request;

(iii) Request the erasure of your personal data - This means that you may request the erasure of your personal data where we no longer have a legitimate reason to continue processing it or retaining it. Please be aware that this right is not absolute – meaning that we are not able to satisfy your request where we are obliged under a legal obligation to retain the data, or where we have reason that the retention of data is necessary for us to defend ourselves in a legal dispute;

(iv) Object to the processing of your personal data where we rely on our legitimate interests (or those of a third party) to process your data and you feel that our processing of your data in such a manner impacts your fundamental rights and freedoms. However, in some cases, we may be able to demonstrate that we have a compelling legitimate ground to process your data which may override your rights and freedoms. You may submit your objections to processing of your personal data on the grounds of the above-mentioned legitimate company interests by contacting our representative within the European Union on the details provided above;

(v) Request the restriction of the processing of your personal data – You may ask us to temporarily suspend the processing of your personal data in one of the following scenarios: (a) where you want us to establish the accuracy of the data, (b) where our use of the data is unlawful but you do not wish for us to delete it, (c) where you need us to retain your data even when we no longer need it in order for you to establish, exercise, or defend legal claims, or (d) where you have objected the use of your data but we need to verify whether we have overriding legitimate grounds to use it;

(vi) Request the transfer of your personal data (i.e. data portability) – This means you may request us to transfer certain data we process about you to a third party. This right only applies to data acquired through automated means which you initially provided consent for us to use, or where we used the data to perform our obligations under a contract with you;

(vii) Withdraw your consent at any time where we rely on your consent to process the data - ‘Opting out’ or withdrawing your consent will not affect the lawfulness of the processing carried out by us up until the time you withdrew your consent. Withdrawing your consent means that, going forward, you no longer wish for us to process your data in such a manner. This means that you may no longer consent for us to provide you with certain services. You may withdraw your consent at any time through the Privacy Dashboard, found on “Your Account” on the website;

(viii) File a complaint with a supervisory authority - as explained in section 1(b) of this Privacy Policy.


In order to exercise your rights as explained above, we may need to request specific information about you to help us verify your identity. This is a security measure to ensure that we are certain that the person to whom we disclose your personal data is really you.

We will do our utmost to respond to all legitimate requests within a one-month timeframe from the submission of a request. If your request is particularly complex, or if you have made multiple requests in a certain time period, it may take us a little longer. In such a case, we will notify you of this extension.